Location: Watford, Hertfordshire
Job Type: Full-Time | Permanent
Salary: Competitive (Based on Experience)
Join the Smoke & Pepper Family
Born from a family kitchen and a passion for great food, Smoke & Pepper was created with one mission: to serve high-quality comfort food that everyone can enjoy. What started as a love for crafting the perfect burger has grown into a much-loved restaurant brand, known for our creative cooking and commitment to quality.
After perfecting our recipes and sourcing the finest ingredients, we proudly serve freshly ground, 100% dry-aged grass-fed Aberdeen Angus beef burgers that have become a favourite among food lovers across London.
Following our success in Leyton, where we opened in 2022, we have continued to grow with our new Bow Arches location in 2024. At Smoke & Pepper, we believe in great food, strong community connections, and creating opportunities for passionate people to grow with us.
Join our family and be part of an exciting journey where passion, teamwork, and ambition come together.
About the Role
We are looking for an ambitious and motivated Assistant General Manager to support the Restaurant General Manager in leading our Watford restaurant. You’ll play a key role in managing daily operations, inspiring your team, delivering outstanding guest experiences, maintaining operational excellence, and helping drive the restaurant’s commercial success.
Key Responsibilities
- Support the General Manager with day-to-day restaurant operations.
- Lead shifts and ensure exceptional customer service.
- Recruit, onboard, train and develop team members.
- Maintain food quality, hygiene and operational standards.
- Manage labour, scheduling, stock and inventory.
- Handle customer feedback and resolve issues professionally.
- Support marketing initiatives and opening/closing procedures.
- Ensure compliance with Food Safety, Health & Safety and company policies.
What We’re Looking For
- Previous hospitality management experience.
- Strong leadership and communication skills.
- Excellent customer service focus.
- Knowledge of Food Safety and Health & Safety.
- Flexible availability including evenings and weekends.
- A minimum of 2 years of restaurant experience is essential for this role.
What We Offer
- Competitive salary
- Career progression
- Training and development
- Employee discounts
- Company pension
- Performance incentives
- Supportive team culture
- Paid Holidays
Our Culture
At Smoke & Pepper, our people are at the heart of everything we do. We believe in teamwork, respect, passion, and creating opportunities for our team members to grow.
Whether you are starting your hospitality career or looking for your next opportunity, you will be welcomed into a team where your contribution matters.
If you’re passionate about great food, enjoy working with people, and want to be part of an exciting journey, we’d love to hear from you.
Join the Smoke & Pepper family and grow with us.